Privacy Policy

Our commitment

London Vision Training Clinic (London Vision Training Centre Inc.) respects your privacy. We collect, use and share personal health information in line with Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and the standards of the College of Optometrists of Ontario.

This page explains what information we collect, why we collect it, who we share it with, and how you can see or correct your records.

What we collect

• Contact details: name, date of birth, address, phone number and email.
• Health information: your history, symptoms, test results, assessment findings, treatment plans and progress notes.
• Referral and insurance details: information from the practitioner who referred you, and claim details from your insurer or other payer where they apply.
• Information you send through this website: what you enter in our appointment request, symptom survey and contact forms.

We collect only what we need to care for you, and we collect it from you directly wherever possible.

How we use it

• To assess, treat and follow up with you.
• To communicate with you about appointments and your care.
• To send reports to the practitioners involved in your care.
• To bill for services and process insurance claims.
• To meet our legal and professional obligations.

Who we share it with

We share your information only as needed and as PHIPA allows:

• Your health care team: the practitioner who referred you, your family doctor and your own optometrist. Unless you tell us otherwise, we assume you agree to this sharing because it is part of your care.
• Insurers and other payers: auto insurers, extended health plans and others paying for your care, with your consent.
• Where the law requires it: for example, a court order, or a review by the College of Optometrists of Ontario.

We do not sell your information or share it for marketing.

Your consent

You may withhold or withdraw your consent at any time, except where the law allows or requires us to share information without it. Withdrawing consent may affect our ability to coordinate your care or process an insurance claim, and we'll explain any effect before you decide.

For children, we work with a parent or legal guardian, who makes privacy decisions on the child's behalf as permitted by law.

How we protect it

Your records are kept in secure systems. Access is limited to the optometrists and staff who need it for their work, and everyone on our team is bound by confidentiality. We keep records for as long as the College of Optometrists of Ontario requires, then destroy them securely.

If your information is ever lost, stolen or accessed without authorization, we will notify you as required by law.

Our website

• Forms: information you submit through our website forms is sent to the clinic over an encrypted (HTTPS) connection and used only to respond to you and arrange your care. Please don't include detailed medical history in a form. We'll go over that with you at your appointment.
• Analytics: we use Google Analytics to understand how visitors use our site, such as which pages are viewed and what type of device is used. It uses cookies, and it does not give us your name or contact details. You can block these cookies in your browser settings.
• Maps and video: some pages show content from Google Maps, which may set its own cookies under Google's privacy policy.

Seeing or correcting your record

You have the right to see and get a copy of your health record, and to ask us to correct anything that is inaccurate or incomplete. Please make your request in writing to Dr. Maciej Suwala (contact details below). We will respond within the time set by law, normally 30 days. A reasonable fee may apply for copies, as permitted by law.

Questions or concerns

Dr. Maciej Suwala is responsible for privacy at our clinic. If you have a question or concern about how we handle your information, please contact him directly and we will work with you to resolve it.

• Mail: Dr. Maciej Suwala, London Vision Training Clinic, Suite 106 – 557 Southdale Road East, London, ON N6E 1A2
• Email: admin@londonvision.ca
• Telephone: (519) 204-7230

If you are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario.

Last updated: October 2026